Refund policy

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unwashed, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@loomandlay.com. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note the return delivery cost will be deducted from the refund amount. 

Please allow up to 8-10 days for processing once your return is received and quality-checked at our warehouse.

You can always contact us for any return question at info@loomandlay.com. 

 

Damages and issues
All our orders are thoroughly quality checked before packing, if however you received a damaged item please write to us within 24 hours of delivery at info@loomandlay.com. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), sale items, clearance items or gift cards.

 

Exchanges

We offer exchanges! To initiate an exchange , you can email us at info@loomandlay.com and we'd be happy to assist you.

To be eligible for an exchange, your items must be in the same condition that you received it in, unwashed, unused, with tags, and in its original packaging. If your exchange is accepted, we'll promptly ship out your exchange order, which should be delivered within 3-7 business days after shipping. Items sent back to us without first requesting an exchange will not be accepted.

The cost of shipping will be charged to you prior to your exchange order being shipped out. 

 

Cancellations
You can send us a cancel request on info@loomandlay.com, the order can only be cancelled if it hasn't been shipped.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@loomandlay.com.