We accept returns within 7 days of delivery. To be eligible, your linens need to come back exactly as they arrived — unwashed, unused, with tags still attached and in their original packaging.

To start, email us at hello@loomandlay.com and we'll take it from there. Once your return is approved, we'll send across a return label and pickup details. Please do request a return before sending anything back — parcels returned without an approved request can't be accepted.

Return shipping is deducted from your refund. After your linens reach our warehouse and pass our quality check, please allow 8–10 days for processing. We'll email a confirmation to the address used at checkout the moment your refund is on its way.

We're happy to arrange an exchange within 7 days of delivery — just email hello@loomandlay.com to begin. As with returns, items must be unwashed, unused, with tags and in their original packaging. Once your exchange is approved, we'll send your replacement out promptly, and it should reach you within 3–7 business days. Please request the exchange before returning anything; unrequested parcels can't be accepted. Shipping for the new order is charged before it goes out.

Shipping is covered by the customer. For returns, it's deducted from your refund; for exchanges, it's charged before your replacement is dispatched.

We're only able to accept returns that are unwashed, unused and in their original packaging — so we'd gently suggest holding off on the first wash until you're certain you're keeping them.

Changed your mind? Email us at hello@loomandlay.com and we'll cancel your order, provided it hasn't already shipped.

Once we've processed your refund, it can take up to 15 days to appear in your account, depending on your bank.